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At WAGGO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, shared, and protected when you visit our website, make a purchase, contact us, or otherwise interact with our online store.

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1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number, when provided
• Billing and shipping information
• Order and purchase information
• Information submitted through contact forms or customer support communications

We may also automatically receive certain technical information when you use our website, such as your IP address, browser or device information, website activity, and information collected through cookies or similar technologies.

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2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Communicate about orders or customer requests
• Maintain and improve our website and services
• Detect or prevent fraudulent or unauthorized activity
• Analyze website performance and customer experience
• Send marketing communications where permitted and, when required, with your consent
• Comply with applicable legal and regulatory requirements

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3. Wix and Service Providers

Our online store is hosted on the Wix platform, which provides the technology used to operate our website and e-commerce services.

Information may be processed or stored through Wix and through trusted third-party service providers that assist us with services such as payment processing, order fulfillment, shipping, website functionality, analytics, and customer communication.

These providers may receive information only as reasonably necessary to perform services related to our store, subject to their own privacy and security practices.

r applicable law.

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4. Payment Information

Payments are processed through the secure payment providers made available at checkout.

WAGGO does not directly store complete credit or debit card information on our website.

Payment providers may collect and process information necessary to authorize and complete your transaction according to their own privacy policies and security requirements.

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5. Order Fulfillment and Shipping

To process and deliver your order, certain information may be shared with fulfillment, supplier, logistics, and shipping partners.

This information may include your name, shipping address, contact information, and details necessary to fulfill and deliver your purchase.

We share this information only as reasonably necessary to process and deliver orders and provide related customer service.

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6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support analytics or marketing features.

Depending on your location and applicable requirements, you may be provided with options to manage or decline certain non-essential cookies.

Additional information about cookies and privacy choices may be provided through the privacy or cookie controls available on our website.

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7. How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business and provide our services.

We may also disclose information when required to comply with applicable law, respond to lawful requests, protect our rights or customers, investigate fraud, or maintain the security of our website and services.

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WAGGO does not sell personal information for monetary consideration.

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8. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights regarding your personal information, which may include the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your personal information is used or disclosed
• Withdrawal of certain consent previously provided
• Other rights available under applicable privacy laws

To submit a privacy-related request, please contact us through the Contact page on our website.

We may need to verify your identity before completing certain requests.

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9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

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10. Children's Privacy

Our website and products are intended for general consumers and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected, we will take reasonable steps to address the situation as appropriate.

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11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, platforms, payment providers, or other services.

Their privacy practices are governed by their own policies, and WAGGO is not responsible for the privacy practices of independent third-party websites or services.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

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13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

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WAGGO Customer Support

Through the Contact page on our website.

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Please provide enough information for us to understand and respond to your request.