Shipping & Returns

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At WAGGO, we want you and your pet to have a great experience with every purchase. If something isn't right with your order, please contact us and we'll be happy to help.

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1. Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact WAGGO within 30 days of delivery.

Please provide your order number, a description of the issue, and clear photos or videos showing the product and the problem. Photos of the packaging and shipping label may also be requested.

Once the issue has been reviewed and approved, WAGGO may provide a replacement, full refund, or partial refund, depending on the circumstances.

Damage to the shipping packaging alone does not qualify for a refund or replacement when the product itself is intact and functions as intended.

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2. Returns

Please contact WAGGO before returning any product.

Because our products may be fulfilled from different locations, return instructions may vary depending on the order. Do not send a product to the address shown on the original shipping package unless WAGGO specifically instructs you to do so.

If a physical return is required, WAGGO will provide return instructions and the appropriate return address.

Unauthorized returns may not be eligible for reimbursement.

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3. Change of Mind

If your item arrived correctly, undamaged, and functions as intended, but you changed your mind, please contact us within 30 days of delivery.

Change-of-mind return requests are reviewed individually and are not automatically eligible for a refund.

If WAGGO authorizes a physical return for a change-of-mind request, the customer may be responsible for return shipping costs. Any applicable cost will be communicated before the return is authorized.

This section does not limit any rights available to consumers under applicable law.

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4. Refunds

Approved refunds are issued to the original payment method used for the purchase.

After WAGGO issues a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges may not be refundable for change-of-mind returns. When the refund results from a damaged, defective, incorrect, or missing item for which WAGGO is responsible, the customer will not be charged return shipping costs required by WAGGO.

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5. Delivery Issues

If tracking shows your package as delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to verify your shipping address, check with household members or neighbors, contact the carrier, or provide documentation needed to investigate the delivery.

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders affected by an incorrect or incomplete address provided by the customer may not qualify for a free replacement or refund.

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6. Order Cancellations

If you need to cancel or modify your order, contact WAGGO as soon as possible.

We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.

If cancellation is successfully completed before processing or shipment, any applicable refund will be issued to the original payment method.

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7. Fraud and Policy Abuse

WAGGO reserves the right to deny claims where there is reasonable evidence of fraud, policy abuse, manipulated evidence, false information, or repeated claims inconsistent with legitimate purchasing activity, subject to applicable law.

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8. Contact Us

For questions about a return, replacement, refund, or order issue, please contact:

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WAGGO Customer Support
Email: [WAGGO SUPPORT EMAIL]

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Please include your order number when contacting us so we can assist you more quickly.