Store Policy
Customer Care
At WAGGO, we are committed to providing a simple, reliable, and enjoyable shopping experience for pet lovers.
If you have questions about a product, your order, shipping, delivery, returns, or refunds, please contact our Customer Support team through our Contact page.
When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
We aim to respond to customer inquiries as soon as possible during our regular business days.
For information regarding returns, refunds, damaged items, or order issues, please refer to our Shipping & Returns Policy.
Privacy & Safety
Your privacy and the security of your information are important to WAGGO.
We collect and use personal information only as necessary to process orders, provide customer support, improve our services, communicate with customers, and operate our online store.
Payment information is processed through the secure payment providers available at checkout. WAGGO does not directly store complete credit or debit card information on our website.
We may use trusted third-party service providers to support essential store operations, including payment processing, order fulfillment, shipping, website functionality, analytics, and customer communication.
Personal information is not sold by WAGGO.
For complete information about how personal information is collected, used, and protected, please refer to our Privacy Policy.
Payment Methods
Available payment methods are displayed securely during checkout.
Depending on availability and customer location, payment options may include:
• PayPal
• Other secure payment methods displayed at checkout
All payments must be successfully authorized before an order can be processed.
Payment availability may vary depending on the customer's location, currency, payment provider, and other factors.
Policy Updates
WAGGO may update its store policies periodically to reflect changes in our services, business practices, payment providers, fulfillment procedures, or applicable requirements.
The version of a policy available on our website at the time of purchase will apply to that order, except where applicable law requires otherwise.